FAQs

Overview

WHAT YOU'VE BEEN ASKING...

We’ve put togther some key questions and answers that will hopefully give you a better indication of what we do. If there is something you haven’t been able to find then please ask, we are always happy to help.

Manned Guarding

Q: Who do I speak to if I a want manned guarding?

A: Call us on 0344 811 7100 and press option 3 for sales, where a member of the team will be more than happy to help.

Q: How do I know that I’m getting a professional security officer?

A: All of our security officers are SIA licensed and are subject to a thorough screening and vetting process before they are even considered for employment with Cerberus.

Q: Where can I find more information about this service?

A: You can either visit the services section of the website or contact us for further information on 0344 811 7100.

Q: When do I need manned security?

A: Customers request security officers for various reasons but if you are either being targeted at present or want to deter criminal activity, security officers can provide a highly visible presence when required.

Q: What if my budget won’t stretch to the manned guarding?

A: Why not consider an alternative solution such as mobile patrols or ask a member of our team for our payment plan options.

Q: What is the most common crime that security officers face?

A: Intruders in the main but vandalism and abuse are often commonplace in this line of work. Our personnel are trained on how to deal with these incidents both professionally and efficiently when they occur so are not deterred when facing these problems.



Keyholding and Alarm Response

Q: How does Cerberus know when my alarm has gone off?

A: If your alarm is monitored by an ‘alarm receiving centre’, they will call us to say that it has activated; we will then attend accordingly to investigate further. If it isn’t monitored, we will liaise with the alarm installation company before the contract begins to ensure that your alarm comes through to us.

Q: How do I know if Cerberus has attended an alarm activation?

We will leave an activation report before leaving, which details the time, date and location of the alarm along with our findings and any additional details.

Q: When do I need Keyholding and Alarm Response?

A: Most companies employ this service to avoid calling out a member of staff to site during the early hours of the morning.

Q: What if I can’t afford this option?

Call us to discuss your financial concerns further on 0344 811 7100 where a member of our sales team will be more than happy to help.

Q: Who do I call if my contact details change?

A: Call our operations administration team on 0344 811 7100 who will be able to update our system with the required information.

Q: Who do I call during ‘out of office’ hours if I need assistance?

A: Our Alarm Receiving Centre operates on a 24/7 basis and can be contacted by dialling 0870 770 6811.



CCTV Monitoring and Installation

Q: Why should I have CCTV installed?

A: By installing CCTV, you will be able to have your property monitored effectively 24 hours a day, 365 days a year by a professional company that specialises in providing this service.

Q: How does CCTV work?

A: CCTV systems tend to vary dependent on budget, but in simple terms; cameras that are linked to sensors located on your property send video alarms through to our alarm receiving centre. Our team of controllers will then decide what action to take to resolve the image presented to them.

Q: Can CCTV do more than watch my site?

A: Yes, you can integrate your gates, lights, doors, alarm and much more. Our alarm receiving centre can operate all of these remotely to provide additional remote security.

Q: My budget won’t stretch to the security solution that I want?

A: CCTV solutions can be an expensive option; with this in mind Cerberus can offer payment solutions to ease the burden of paying for a system out right.



Cerberus Tag

Q: What is Cerberus Tag?

A: Cerberus Tag is a wireless security solution installed on sites that tend not to have a fixed power source.

Q: How does it work?

A: Cerberus Tag provides a secure perimeter that contacts our alarm receiving centre when breached, so that our mobile officers can respond accordingly to investigate further.

Q: Can the system protect sites that have a fixed power source?

A: Yes, it can operate on any type of site with or without power making it an ideal solution for sites requiring perimeter protection.

Q: How do you know when it’s been triggered?

A: A number of sensors that detect motion will be installed on the property. They are positioned specifically so that they only detect legitimate threats and not animals, falling leaves etc.

Q: My budget won’t stretch to the security solution that I want?

A: Call us to discuss your concerns and we will find the solution that best suits your needs and your budget.



Alarm Installation and Monitoring

Q: How does alarm monitoring work?

A: Using the latest technologies, our alarm receiving centre is set up to receive and monitor alarms from thousands of different premises. By receiving connections via a phone line or wireless alternative, our team of controllers can monitor alarms effectively on a continuous basis, 365 days a year.

Q: Why should I have an alarm installed?

A: If you own company premises, most insurance companies won’t pay a claim related to theft if you do not have a monitored alarm already installed. It also deters crime and alerts you, or us, when a breach is detected

Q: What happens if my alarm goes off and I’m not there?

A: Cerberus will either contact you directly so that you can respond yourself or if you want to use our Keyholding and Alarm Response service, we can send a patrol to investigate further on your behalf.

Q: Do you offer alarm maintenance?

A: Cerberus provides alarm maintenance as well as most other security-related services and will be happy to discuss payment options upon an initial visit to your property.



General

Q: Why use Cerberus?

A: Cerberus has been established for many years and is widely recognised as a major provider of security services to businesses throughout the UK.

Q: How do I know that I’m getting the best service possible?

A: Cerberus takes quality standards seriously and is accredited to SIA ACS, NSI, CHAS, Safe Contractor and more... 

Q: How do I get in touch?

A: Either by phone 0344 811 7100, fax 0344 811 7101 or email at info@cerberussecurity.co.uk.

Q: When can I call someone to discuss an issue?

A: Anytime day or night, our alarm receiving centre operates on a 24/7 basis so there’s always somebody to talk to if you need help or advice. 

Q: Does Cerberus provide services other than security?

A: Not in the main but if you contact us and ask the question we’ll be more than happy to provide an answer, if we can’t help we might know someone who can.

See Our Services In Action

Take a look at how we tackle the threats our clients in different sectors are facing every day. Find out more about common problems each industry is exposed to, the scope of services we recommend backed up with a selection of case studies and recommendations.

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